Refund Policy

Last updated: 26 August 2026

Local Preflight is a digital software product. We want purchases to match what the product actually does.

Refund requests

If the paid product does not work substantially as described, or you purchased it accidentally, you may request a refund within 14 days of purchase. We may ask for basic information needed to locate the transaction and understand the issue.

How refunds are processed

Refunds are processed through the merchant-of-record or payment provider used for the original purchase and may be subject to that provider's processing times and procedures.

Abuse

We may decline refund requests where there is evidence of fraud, repeated abuse, chargeback abuse or other misuse, except where applicable law requires otherwise.

Statutory rights

This policy does not limit any mandatory consumer rights that apply to you under applicable law.

Requesting a refund

Use the Contact page and include the email address used for the purchase and, if available, the order or transaction reference.